ollisgaming web store FAQ section

I heard that sales taxes are free on internet purchases! Do I have to pay any? A: All purchases on the BMI Gaming web site are TAX FREE. We are only authorized to collect a 6.50% sales tax on orders being shipped to any address within the State of Florida. Of course, you may be responsible for paying sales tax to the state in which you live, but that is entirely a matter left to your discretion.

A: Done! Our In-Home Delivery Service includes delivery to the ground floor of your home or office in the base price. If your game needs to be delivered up or down a flight of stairs (more than four steps) there is an additional $125 charge for that service. Please note that our delivery service requires at a least 1/2" clearance on each side of the game to deliver through a door, and approximately 4" to deliver a game up or down an enclosed stairway; if the clearance is less than that, you may have to make arrangements with a local mover of your choice to have the game moved once it is delivered to your location.

A: While most new game orders ship out from the factory within just a few days, some large sit-down arcade games, casino and shuffleboard tables, plus many furniture items are built to order by the specific manufacturer, and can take anywhere from 1 to 3 weeks on average to be produced and readied to be shipped out to you after placing your order with us. General shipping times can be found for most products we sell within our website, or if you have a more specific question shipping question, visit our shipping page or contact us anytime! Most refurbished pinball machines, due to our extensive restoration process (which can take from 35 to 60 hours per game!) are usually shipped within 4 to 7 weeks after your order is placed, if our order queue is not backlogged, in which case the lead time can stretch from 6 to 10 weeks (which happens frequently during the year-end holiday buying season) Most of our reconditioned video games can be shipped out from 2 to 4 weeks after your order is placed, as they require a less-intensive restoration process. If any game you purchase from us is either on backorder or is currently out of stock, we will promptly notify you via email or phone of the situation.

A: We ship exclusively by air-cushioned moving van via North American Van Lines and and Aero Logistics, which have proven themselves to be the safest and most effective way to transport heavy commercial-quality games nationwide bound for home or office use. We can also arrange to deliver and setup your games in-home personally via our truck if you live in the local South Florida area. Please visit our Shipping page for more info.

A: No. But you might decide to add an Extended Warranty for added protection and peace-of-mind with your gaming purchase at an additional cost, but that's just about it. There also may be additional "stair charges" if your game will not be delivered on the ground floor, but only if you elected to use our In-Home Delivery Program. And you can even save 1% on your game purchase by paying via personal or business check!

A: The majority of our pinball machines and video games are designed to fit through most "standard-size" American doorways; however, a few large and sit-down type video games may not fit through a standard doorway. A good rule of thumb is to have at least 1" clearance on each side of a passageway, but most games can be moved carefully through doors with as little as 1/2" clearance, if on a flat and level surface. Some doors can be taken off their hinges to allow greater clearance, and more than a few of our customers have had door jambs taken off temporarily to allow a game to be brought into their home or office. Be sure to double-check the width and height of a game and the clearance of your doors, stairways and stairwells before buying your game, or contact us for further assistance.

A: No... and Yes! The majority of our coin-operated games ship with a "free-play" option, which allows you to play your game without the use of coins or tokens. If the game you select is coin-operated and does not have this feature, we can arrange to install a "credit" or free-play button on the coin door for you at a slight additional fee. As far as charging people to play, almost all of coin-operated games allow this, and you can set the pricing anyway you like (usually from $0.25-$1.50, sometime more) Some of our customers have actually paid for their games by charging their friends and family to play!

A: Just about everything ! We accept Personal, Business or E-Checks, Wire Transfers, Money Orders. We are accepting all major credit cards via our shopping cart through Google!

A: We start with games that we rate at least "very good" or better (some of our online competitors start with games we would never even touch). Then all of our refurbished pinball machines are put through our extensive 15-point restoration process, which takes from 30 to 40 hours on average to complete. Very few dealers in our industry has such a detailed refurbishing process as ours. Our refurbished video games go through a similar but less time-consuming process. Every game is then tested, retested and working 100 % before it leaves our building - Period. In the extremely unlikely event that you are unhappy with your refurbished game, you may return your purchase using our exclusive 30-Day "No Hassle" Return Policy.

A:: If there is damage to the carton, you would contact us first before doing anything. In the unlikely event we cannot be reached, or if the damage is extensive, do not accept the game from the shipper and refuse the shipment. If the damage appears light or easily repairable, you may accept the order but be sure to detail all damage to the game on the bill of lading before signing it. If your game appears fine, but does not work property after first being powered up, in about 90% of the cases, just a simple adjustment of a part or wire that may have come loose during transit is all that is usually required. Our technical support professionals will be more than happy to assist you with this via phone.

Game Warranty Information Page -------------------------------------------------------------------------------- All Brand New Games come with the Original Manufacturer Warranty (typically from 60 days up to one year, sometimes more or less) in addition to our 90-Day New Game Limited Warranty

Nationwide Arcade Game Repair and Service -------------------------------------------------------------------------------- Please note: Game Service, Parts and Game Technical Support can only be provided to current Ollis Gaming customers who originally purchased their games directly from us We are experts at providing our valued customers friendly and informative game technical and customer support, and when needed, arranging for in-home/in-office game service & repair. You can always be assured that when you purchase any game from Ollis Gaming that we will always have the replacement parts needed to keep your new or used game in tip-top condition, as we currently have access to over 115,000 gaming-related parts, along with our exclusive, proprietary nationwide service network which allows us to repair any game we sell in the USA. -------------------------------------------------------------------------------- If you bought your game directly from Ollis Gaming and require help, service or parts: Please contact our Service Department directly by filling out our Service Request Form online If you already own a game not purchased from Ollis Gaming and require parts or service: Due to the overwhelming demand for top-quality refurbished games from our customers and the flood of substandard games being sold through online sites such as eBay and "offline" game auction firms, we have discontinued offering all service and replacement parts for games that were not purchased directly from Ollis Gaming, nor can we answer any service questions, in order for our technicians to provide our clients the highest level of quality service possible.

Evaluating and Making a Shipping Damage Claim -------------------------------------------------------------------------------- If you just received your game, and it appears to have been damaged by the shipper during shipping, take the following steps immediately, then call us at 1-727-232-0400 so we can assist you in filing a damage claim with the freight company as soon as possible! If the damage is slight, and you choose to accept the shipment and sign for it after inspecting the game, have the shipper stay with you while you inspect the contents of the container for any additional damage that was not visible before opening. If you are unsure how to proceed, please call us at 1-727-232-0400 for assistance before signing the shipping receipt if possible, and. make sure you note all damage to the game on the shipping bill before you sign it. If the damage appears to be very extensive, you should refuse the shipment and call us, and we will arrange for a replacement game to be sent out to you as soon as possible.. DO NOT sign anything if you choose to refuse the shipment. If you keep the game, if the damage is not extensive, we may ask you to take a few photos of the damage and forward to us, so that we can accurately assess the damage and determine what needs to be done (if the game can be repaired or replaced, or what adjustments might be needed to the value of the game) and in order to expedite your claim with the shipping company.

Oversize Items This is an oversized and ships via ground freight. If you choose curbside delivery with liftgate, the delivery company will help you unload the item from the truck but will not carry it into your home. If you choose in-home delivery, the company will unload the item and deliver it to any place inside your home. Please note that there is an extra charge for every flight of stairs that the item needs to travel. If you require that the item ascend or descend more than two flights of stairs please call Customer Service. The freight company will contact you in order to schedule a delivery date and time. Typically, there will be a four-hour timeframe for the delivery and someone must be home for the item to be delivered. If you are not present at the scheduled delivery appointment you may be subject to a "Re-delivery Fee," which must be paid at the time of your re-delivery. Please inspect the package thoroughly before signing for the delivery. It is normal for packaging to show some wear; however, please carefully inspect the item for any potential damage that may have occurred during shipment. If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box), refuse delivery and contact Customer Service at 1-727-232-0400 Please note: Currently in order to ship oversize items to Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO addresses, please contact Customer Service for assistance. At this time, delivery is limited to street addresses in the 48 contiguous states for basic web purchases.